By purchasing or accepting a RaiseWisely Symposium ticket, the purchaser and registered attendee agree to these terms.
Tickets are generally non-refundable. RaiseWisely does not provide refunds for change of mind.
A refund or other resolution may only be available:
All requests are subject to review. Submitting a request does not create an entitlement to a refund, credit, transfer or other resolution.
An attendee who cannot attend because of legitimate exceptional or unforeseen circumstances may submit a written request for consideration.
Circumstances that may be considered include serious illness or injury, bereavement, a significant family emergency or another unforeseen event outside the attendee’s reasonable control.
The Organiser may request reasonable supporting information and may consider:
Approval is not guaranteed.
Following review, the Organiser may offer the resolution it considers most appropriate, including:
A transfer, credit or alternative arrangement may be offered instead of a refund.
Where a discretionary refund is approved, the following minimum cancellation and administration fees apply:
Depending on the timing and circumstances of the request and the costs already incurred or committed, the Organiser may retain up to 35% of the ticket amount paid.
The applicable fixed cancellation and administration fee is the minimum amount retained and forms part of the total retained amount. It is not charged in addition to the 35% maximum retention.
Voluntary donations are excluded from refund calculations and remain non-refundable.
Funded ACCESS tickets are reserved for eligible attendees experiencing genuine financial barriers.
RaiseWisely may request confirmation of identity and brief supporting information reasonably required to verify eligibility.
Where eligibility cannot be verified, or where information provided is materially incomplete, inaccurate or misleading, the Organiser may review the attendee’s circumstances and determine the most appropriate resolution.
A resolution may include transfer to another eligible ticket type, payment of any applicable price difference, transfer to another eligible attendee, credit, cancellation, partial refund or another reasonable arrangement.
Where a refund is approved following Funded ACCESS ineligibility, the following minimum cancellation and administration fees apply:
Depending on the circumstances and costs incurred or committed, the Organiser may retain up to 35% of the ticket amount paid in total. The fixed fee forms part of, and is not added on top of, the total retained amount.
Funded ACCESS tickets may only be transferred with prior approval. The replacement attendee must independently meet the eligibility requirements.
Information provided for eligibility assessment will be handled securely and confidentially and used only for eligibility assessment and legitimate registration administration.
Eligible tickets may be transferred to another attendee with the Organiser’s approval and subject to the conditions of the relevant ticket type.
No cancellation and administration fee applies to an approved ticket transfer.
Transfer requests should be submitted as early as reasonably possible. Approval of late transfer requests is not guaranteed.
Impact Supporter Passes are non-refundable except where a refund or other remedy is required under the Australian Consumer Law.
An Impact Supporter Pass may be transferred for attendance purposes with prior written approval. Supporter recognition, acknowledgements and associated benefits do not automatically transfer.
Voluntary donations are separate from ticket purchases and are non-refundable.
A donation may only be refunded where it was processed more than once in error, an incorrect amount was entered and the Organiser is notified promptly, the payment was unauthorised, or a refund is otherwise required by law.
Failure to attend the Symposium does not entitle the purchaser or attendee to a refund, credit or reimbursement.
The Symposium program, speakers, sessions, delivery arrangements and schedule may change where reasonably required. A change to an individual speaker, session, topic or timetable does not automatically entitle the purchaser to a refund.
Nothing in these terms limits any rights available under the Australian Consumer Law. Where the Symposium is cancelled, materially changed or cannot be delivered as promised, any refund or other remedy required by law will apply.
These Ticketing, Cancellation and Refund Terms and Conditions apply to registrations for the RaiseWisely eMental Health International Symposium 2026, held on 20 and 21 October 2026, including in-person and online attendance.
The Symposium is organised by Creart Digital Media Pty Ltd, referred to in these terms as “Creart”, “RaiseWisely”, “we”, “us” or “the Organiser”.
By purchasing or accepting a ticket, the purchaser and registered attendee agree to these terms.
1.1 All ticket prices are stated in Australian dollars and include GST unless expressly stated otherwise.
1.2 The total amount payable will be displayed before the purchaser completes the transaction.
1.3 Ticket purchases are processed through Brushfire and the connected payment provider. The purchaser must provide complete and accurate registration and payment information.
1.4 A ticket is confirmed only when payment has been successfully processed and a confirmation has been issued.
2.1 The purchaser is responsible for ensuring that the attendee’s name, email address, ticket type and other registration information are complete and correct.
2.2 The Organiser may contact the purchaser or attendee to confirm registration information, ticket eligibility or other details reasonably required to administer the Symposium.
2.3 Tickets may not be resold commercially or for more than their original purchase price without prior written approval from the Organiser.
3.1 Tickets are generally non-refundable.
3.2 The Organiser does not provide refunds for change of mind.
3.3 A refund or other resolution may only be available:
3.4 All requests are subject to review. Submitting a request does not create an entitlement to a refund, transfer, credit or other resolution.
3.5 No request is automatically approved.
4.1 An attendee who cannot attend because of legitimate exceptional or unforeseen circumstances may submit a written request for consideration.
4.2 Circumstances that may be considered include serious illness or injury, bereavement, a significant family emergency or another unforeseen event outside the attendee’s reasonable control.
4.3 The examples in clause 4.2 do not create an automatic entitlement to a refund or other resolution.
4.4 The Organiser may request reasonable supporting information relevant to the request.
4.5 When reviewing a request, the Organiser may consider:
4.6 Approval is not guaranteed.
5.1 Following review, the Organiser may offer the resolution it considers most appropriate in the circumstances.
5.2 A resolution may include:
5.3 A transfer, credit or alternative arrangement may be offered instead of a refund.
5.4 The Organiser is not required to offer the same resolution in every case. Each request may be assessed according to its individual circumstances.
6.1 Where a discretionary refund is approved, the following minimum cancellation and administration fees apply:
6.2 The applicable cancellation and administration fee is the minimum amount retained from an approved discretionary refund.
6.3 Depending on the timing and circumstances of the request and the costs already incurred or committed, the Organiser may retain up to 35% of the ticket amount paid.
6.4 The fixed cancellation and administration fee forms part of the total retained amount. It is not charged in addition to the 35% maximum retention.
6.5 The total amount retained from an approved discretionary refund will therefore be:
6.6 The ticket amount paid does not include any voluntary donation made as part of the same transaction.
6.7 Voluntary donations are excluded from refund calculations and remain non-refundable under clause 11.
6.8 The Organiser will determine any approved refund amount following review and will confirm the outcome in writing.
7.1 Failure to attend the Symposium does not entitle the purchaser or attendee to a refund, credit or reimbursement.
7.2 This includes non-attendance resulting from:
7.3 Attendees are responsible for their own travel, accommodation, insurance, technology and related arrangements.
8.1 Funded ACCESS tickets are reserved for eligible attendees experiencing genuine financial barriers.
8.2 To protect the integrity and availability of the Funded ACCESS program, the Organiser may request:
8.3 The Organiser will request only information reasonably necessary to assess eligibility.
8.4 Information provided will be handled securely and confidentially, used only for eligibility assessment and legitimate registration administration, and retained only for as long as reasonably required, subject to applicable legal and record-keeping obligations.
8.5 Where eligibility cannot be reasonably verified, or where information provided is materially incomplete, inaccurate or misleading, the Organiser may cancel the registration.
8.6 Before determining the outcome, the Organiser may consider the attendee’s circumstances and identify the most appropriate available resolution.
8.7 A resolution may include:
8.8 Where a refund is approved following Funded ACCESS ineligibility, the following minimum cancellation and administration fees apply:
8.9 Depending on the circumstances and costs already incurred or committed, the Organiser may retain up to 35% of the ticket amount paid in total.
8.10 The fixed cancellation and administration fee forms part of, and is not added on top of, the total amount retained.
8.11 Funded ACCESS tickets may only be transferred with prior approval. The replacement attendee must independently satisfy the eligibility requirements.
9.1 Eligible tickets may be transferred to another attendee with the Organiser’s approval and subject to the conditions of the relevant ticket type.
9.2 The original purchaser is responsible for identifying the replacement attendee.
9.3 Transfer requests should be completed through the Brushfire gifting or attendee-management function where available, or submitted using the contact details in the ticket confirmation.
9.4 Transfer requests should be submitted as early as reasonably possible.
9.5 Approval of late transfer requests is not guaranteed where registration, catering, access, accreditation or other operational arrangements can no longer reasonably be changed.
9.6 The replacement attendee must:
9.7 No cancellation and administration fee applies to an approved ticket transfer.
9.8 Once a transfer has been completed, the original attendee may no longer use the ticket or attend under that registration.
9.9 A transfer does not alter the ticket type, inclusions, restrictions or benefits attached to the original purchase.
10.1 Impact Supporter Passes are non-refundable except where a refund or other remedy is required under the Australian Consumer Law.
10.2 An Impact Supporter Pass may be transferred for attendance purposes with prior written approval, subject to clause 9.
10.3 Any supporter recognition, acknowledgement, partnership benefit or other non-attendance benefit will not automatically transfer to the replacement attendee and remains subject to the Organiser’s approval.
11.1 Voluntary donations made in connection with the Symposium are separate from ticket purchases and are non-refundable.
11.2 A donation may only be refunded where:
11.3 Voluntary donations are not transferable to another attendee or ticket holder.
11.4 No representation is made that a voluntary donation is tax deductible unless the purchaser is expressly advised that the donation is being received through an eligible deductible gift recipient and an appropriate receipt is issued.
12.1 Approved refunds will be returned to the original payment method where reasonably practicable.
12.2 The time required for funds to appear in the purchaser’s account may depend on Brushfire, the payment processor, the purchaser’s financial institution and the date of the original transaction.
12.3 The Organiser is not responsible for delays caused by a payment provider or financial institution after the refund has been submitted.
12.4 Refunds will not exceed the ticket amount originally paid by the purchaser.
12.5 Any voluntary donation made as part of the same transaction is excluded from the refundable ticket amount.
13.1 The Symposium program, speakers, session times, delivery arrangements and content may be reasonably updated where required.
13.2 A change to an individual speaker, session, topic or timetable does not automatically entitle the purchaser to a refund.
13.3 Where the Organiser cancels the Symposium, materially changes it or is unable to provide the purchased service, the Organiser will provide any refund or other remedy required under the Australian Consumer Law.
14.1 Circumstances outside the Organiser’s reasonable control may require changes to the Symposium. These may include emergencies, natural disasters, government directions, venue unavailability, technology failures, public health risks or other significant disruptions.
14.2 Where reasonably possible, the Organiser may reschedule the Symposium, change its format or provide an equivalent alternative.
14.3 Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.
15.1 These terms do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
15.2 Discretionary refund conditions, cancellation and administration fees, retained amounts and non-refundable provisions will not apply where doing so would be inconsistent with those rights.
16.1 Refund, cancellation, transfer and eligibility requests must be submitted using the contact details contained in the purchaser’s confirmation email.
16.2 Requests must include enough information for the Organiser to understand and assess the circumstances.
16.3 The Organiser may request additional information reasonably required to assess a request.
16.4 A request is not approved until written confirmation has been issued by the Organiser or the approved change has been completed through Brushfire.
17.1 These terms are governed by the laws of South Australia and the Commonwealth of Australia.
17.2 If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
By purchasing or accepting a ticket, the purchaser and registered attendee agree to these Ticketing, Cancellation and Refund Terms and Conditions.
